FAQ - Email

 Q. I receive a lot of spam emails. Can you help?
A. Spam is a major problem that effects everyone, and is one that is not so simple to eradicate. To help combat spam the Australian government have brought out the Spam Act. It is a complex problem because there is no 100% sure way for a computer system to differentiate a spam email from a legitimate one. We cannot fully block spam emails at our end because of the small chance of blocking legitimate emails (known as false positives).

We highly recommend that you have a spam filter on your computer. The filter doesn't delete the emails, but places them in a "spam emails" folder. This gives you the opportunity to look over all the spam before permanently deleting them, ensuring that there are no legitimate emails amongst them. Most spam filtering software requires this type of intervention from the user, not only to check for legitimate emails wrongly labelled as spam (false positives), but also to "teach" the filter to better identify what is spam and what is not.

Most computer shops sell spam filtering software. Here's one that you can download and try out for free: ella.

Other things we recommend include:

• Never type your email address on your website;
• Never submit or give out your email address unless you're 100% sure it will not end up in the hands of spammers;
• Try not to use common email names or aliases like "info@..." or "john@.." - use a combination of your first and last names, like "john.brown@...". This will make it harder for spammers to guess your email address when they visit your site.
• Protect your email address with your life.
• If spam becomes too much, change your email address and let your contacts know. Don't forget to change it on your new business cards.

Q. How do I manage my email accounts?
A. We have a system called Plesk that allows you to manage your own email accounts.

1. Log into Site Editor
2. Click the "Email Settings (Plesk) button:
3. If your asked a security question click yes.
4. Now enter your login & password, these are the same details you chose when you signed up with OzeClick. If you can't remember your details, please contact us and we can re-issue them.
5. If you are logging in for the first time, the system will ask you update your contact details, your phone number is compulsory.
6. Once logged in, click your website address located at the bottom of the page. If you don't see your website address you may need to click the home button to your left on the menu. 
7. then click "Mail"
8. Now click "Show Aliases"
9. Here you can change or add your email addresses.

Q. How do I setup my email in MS Outlook? 
Click here to view instructions with pictures. 
A. To set up the accounts in your email program such as Outlook to retrieve the emails:

Q. How do I setup my email in Outlook Express? 
Click here to view instructions with pictures.
A. To set up the accounts in your email program such as Outlook Express to retrieve the emails.

• In Outlook Express select the 'Tools' menu and then 'Accounts';
• Select 'Add' > 'Mail'
• Enter Your Name (eg John Smith)
  Enter Your E-mail Address (eg john@yoursite.com.au)
  Select the incoming mail server as 'POP3'
  Enter Incoming mail server (POP3) as: yoursite.com.au (this is just the URL of your site without the www)
  Enter Outgoing mail server (SMTP) as: mail.yourISP.com.au (this will be provided by your ISP)
  Enter the User Name and Password; and
• Click 'Next'.
• Click 'Finish'
• Close

Once your account has been setup, you can test it by sending yourself a test email.

Q. Can I check my email from another computer or overseas?
A. Yes, you can use a system called Webmail. (Click here for a animated tutorial)

1. Type in http://webmail.yourwebsiteaddress.com.au  Note there is no "WWW"
2. Now enter your login & password.  If you can't remember your details, please contact us and we can re-issue them.
3. Once logged in click on Inbox to read your email.

Q. Changing a email password in Plesk.
A. The instructions below will help you change the password in Plesk, you will still need to update the password in the email program on your computer (outlook express).

1. Log in as above
2. After you click mail, click on the email address you want to change
3. Click on preferences
4. Enter your new password
5. Click ok

Q. I need help with managing my emails in Plesk.
A. Below are links to tutorials that will show you step by step how to use the different functions in Plesk.
Note, you can pause each tutorial at any time so you can follow along.

Using Webmail (Horde)
Creating a POP email account 
Creating a email alias
Creating a default email account
Changing your password