FAQ - General

Q. Do you have after hours support?
Technical support is available to customers during Office Hours, 10am to 5pm, Monday to Friday (excluding public holidays).

During office hours you may contact Technical Support by email, using the Customer Technical Support Form located on the Contact Us page on the OzeClick website or by telephone. Click here to view our Contact Us page.

Outside of office hours, customers may telephone the After-hours Technical Issue Line on (03) 9820 3974 to receive up to date recorded messages regarding any technical issues that we are aware of and attending to. Customers can also check the Server Status page for any known issues.

Although our customers are unable to speak with Technical Support Staff outside of office hours, please be assured that at OzeClick we endeavour to provide a reliable and stable service. This includes monitoring systems which operate around the clock and technical staff that oversee the systems in place.

Q. Website Statistics
Click here to view an explaination of website statistics.

Q. Server Status
View the status of OzeClick services.

Q. How can I download/backup/move my whole site?
To make our servers extra secure we disable and block all FTP access. To extract your whole site for backup or to move to a new hosting server please use the Microsoft FrontPage Import Web Wizard (File > Import...). Specify the location (on your Hard Drive) of the web and click "OK". Select "From a World Wide Web site" and enter the full URL of your Home page, eg. www.mysite.com.au/welcome/page1.php. Click "Next" and set limits.

The proceedure above will import all linked pages from your site. If you wish to import pages that are not linked on the site, please create links to them before performing the import.

If you're moving your site to another host server please note that you will loose the editability feature (Site Editor), as it is provided as part of our monthly service. Also note that all forms on your site will need to be configured by the new provider. They would need to set up form handlers (which process and email form content from forms such as the Contact Us form). Such scripts and functionality are also provided as part of our monthly service.

Q. What is Bandwidth?
A. Put simply, bandwidth is the amount of traffic that is allowed to occur between your web site and the rest of the internet. The amount of bandwidth a hosting company can provide is limited by their data centre.

Each time you visit a web site, you are creating traffic, because in order to view that web page on your computer, the web page is first downloaded to your computer (between the web site and you) which is then displayed using your browser software (Internet Explorer). The page itself is simply a file that creates traffic.

Most personal or small business sites will not need more than 1GB of bandwidth per month. If you have a web site that is composed of static web pages and you expect little traffic to your site on a daily basis, go with the standard bandwidth plan (1GB/month, this includes emails). If this limit is passed we will allocate an extra 1000MB (1GB) charged at $10 per month. Customers will be notified if this occurs.

Q. How do I reduce my bandwidth?
A. Tips to reduce web site bandwidth include:

• Compact your images and other graphics to make them as small as possible
• Police bandwidth thieves who link to images on your site. (Monitor this using Web Stats).
• Avoid unnecessary, flash animation, large PDF documents, large images etc.

1. Open a web browser
2. Navigate to http://webmail.yourdomain.com.au (replace "yourdomain.com.au" with your domain)
3. Enter your account name and password
4. Click on Mail
5. Review the emails currently stored in the inbox
6. Tick those emails you wish to delete
7. Click Delete and those emails ticked will be deleted
8. Delete all emails that are not longer required
9. Once all the required emails have been Deleted
10. Click on Purge Deleted this deletes the emails and frees up disk space
11. Logout of webmail
12. Close web browser

To prevent Outlook Express storing emails on the Email Server

1. Open MS Outlook Express
2. Select tools from the top menu
3. Select Accounts on the small popup menu
4. Highlight your email account
5. Click properties button just to the right
6. Click on the Advance Tab
7. Look for Delivery
8. Ensure the tick box next to “Leave a copy of messages on server” is unticked
9. Click Ok
10. Click Close
11. Outlook Express is ready for use

Q. What browsers is Site Editor compatable with?
A. Site Editor is compatable with Windows Internet Explorer 5.5 and above, although version 6.0 is recomended.

Q. Does Site Editor run on a Macintosh Computer?
A. Site Editor is based on Windows technology the Site Editor does not currently run on a MAC.  Although customers who are viewing your website on a MAC can see your website.

Q. I can log into Site Editor but can edit anything why?
Below are some system requirements for the site editor to work.

1. Computer must be running Windows
2. Have Internet Explorer 5.5 or above
3. Have a Internet connection, if you are using Dial up it can sometimes take too long to load the Site Editor and time out, if this happens you will see the Site Editor bar load but the website wont load underneath in the window, it will say page can not be displayed... Site Editor can work with dial up, try closing everything else that is using the connection, like your emails or any downloads and try again.
4. Try disabling your firewall if you have one, it could be blocking the Site Editor.

There are very few things that can cause the Site Editor not to work, if you could list the steps of what your doing and tell us what happens we may be able to pinpoint the problem. Send us an email.

Q. Site Editor is not accepting my password. What's wrong?
If after entering your password the same page returns (without telling you that the password is incorrect) it is likely that you have Norton Internet Security causing this problem. First, close all browser windows. Next, turn off 'Privacy Control' (see below) and try again.